Hiring a moving company is a major decision, and not one to make based on price alone. Whether you’re moving across town or across the country, the right questions can help you make a smart, informed choice and avoid unpleasant surprises on moving day.
To help you compare “apples to apples,” we’ve created a handy checklist (downloadable at the end of this post) that highlights key factors to evaluate. Use it to vet your options and feel confident in the mover you choose.
Top questions to ask your moving company
Before you sign a contract, here’s what to ask:
1. Are your movers professionally trained and background-checked?
Your belongings, and your home, deserve to be handled with care. Ask whether the company employs full-time, trained professionals or relies on temporary or third-party labor. Be sure they conduct drug testing and background checks for peace of mind.
JK Moving trains all crews in our on-site facility and employs vetted, full-time professionals.
2. Do you offer a virtual or in-home survey?
A professional mover should offer a pre-move survey, either virtually or in person, on your schedule. This allows them to provide an accurate quote and prepare appropriately.
3. What technology do you use to streamline the process?
From online tools to digital paperwork, moving companies should make your move easier, not more complicated. Ask if documents, payments, and support are available online and in real time.
4. Is your customer support available 24/7?
You may need help at any hour, before, during, or after your move. Make sure your mover offers live voice coverage around the clock.
5. How do you protect my home and belongings during the move?
Look for a mover who uses home protection like floor runners and banister wrap and takes extra steps like stretch-wrapping upholstered furniture.
At JK, we treat every home with care and respect, from protective coverings to careful furniture handling.
6. Do you provide storage options?
If you need storage during your move, ask whether the mover offers climate-controlled, containerized storage and whether your items can be loaded at your residence for added convenience.
7. Do you offer sustainable or community-focused programs?
Some movers go the extra mile with programs that support the environment or local communities. These values matter, especially for long-term relationships.
JK supports sustainable practices and gives back through the JK Community Farm.
8. What’s your average employee tenure?
Long employee tenure can indicate a strong, trustworthy team and a positive company culture.
9. What’s included in the estimate?
Clarify whether the quote includes packing, valuation coverage to protect against damage or loss, estimated weight (for long-distance moves), and all fees. Don’t be afraid to ask for line-item detail.
Final thoughts
Choosing a moving company isn’t just about finding the lowest quote – it’s about trusting someone with everything you own. With the right questions and a clear comparison, you can hire a mover that delivers more than just boxes. They deliver peace of mind.
Ready to ask the right questions? Use our Moving Company Comparison Checklist to guide your conversations and evaluate potential movers side-by-side.
📥 Download the “Apples to Apples” Moving Comparison Checklist PDF