What if I have questions about my move or need to make a change?

You Move Coordinator gives you a convenient, single point of contact for all your needs, from planning to billing to tracking.


How do you compare to your competition in terms of on-time performance?

Our 100% on-time loading record and 99% on-time delivery record is as good as it gets, but we are most proud of our 98% total customer satisfaction rating. We make every possible effort to make every move perfect, and we strive to exceed your expectations in everything we do.


How do you keep my delicate items protected?

We use the best protective materials available, and all of our movers learn expert handling skills for expensive artwork and fragile objects through our extensive hands-on training.


How do you keep my residence free from damage during the move?

We thoroughly protect your home when we arrive so that we can move your household goods safely and leave without a trace.


Where does most of your business come from?

Almost 90% of our business comes from word of mouth referrals from our satisfied customers. That’s one reason why we make every effort to exceed your expectations: our success depends on it!


How do you assure my goods are safe in transit?

We maintain our fleet of trucks in-house, to ensure high performance, gentle transport and superior safety. All of our equipment is designed for the safe handling and security of your possessions, such as side-access vehicles, air-ride suspensions, and curb-side palletization. Plus, we maintain control of your goods from start to finish, rather than passing your possessions to outside carriers or middle-men.


What about special items like pianos or grandfather clocks?

Our professionally-trained movers are experts at moving almost any household item imaginable, including pianos, sculptures, fine paintings, valuable furniture, heirlooms and antiques. Our exceptional track record is demonstrated by our very low claims levels, which are significantly below industry average!


What if I have a problem and need to file a claim?

While our claims are fully below industry average, not every accident can be prevented. If an issue does arise during your move, we provide you with the same courteous and professional service to resolve the issue quickly and completely.

Should I carry additional insurance during my move?

In the industry we refer to this as valuation.  At JK Moving & Storage we follow industry-standards by providing liability coverage at no additional charge.  We also offer options for full replacement value which covers any item that we pack and/or move.  Ask your Certified Moving Consultant for more details, including pricing and limitations.